Zoho Support

Great Customer Support

Provide world-class support, impress your customers and build lasting relationships, all with less effort.

Zoho Support

Support Wherever You Are

You are always next to your customers with Zoho Support for iPhone/iPad and Android mobile devices.

Zoho Support 2016-10-27T17:37:50+00:00
  • Benefits
  • Features
  • Pricing
  • TopSolutions
  • Get Started
  • Try Now

Great Customer Support Starts Here

Improve your help desk operation to deliver great customer support that builds lasting relationships.

Engage in Every-Channel

Twitter, Facebook, e-mail… Meet your customers wherever and deliver solutions from the comfort of one, easy-to-use help desk.

Effortless Automation

End the insanity of repetitive tasks and rescue valuable time. Streamline your help desk software with painless, powerful automation.

Exceed your Obligations

Don’t just skate by, impress your customers with first-class support. Engineer SLAs to ensure you always provide the agreed level of service.

Empower your Customers

Morph your customers into loyal followers. Increase engagement & reduce your ticket load with an intuitive customer self-service portal.

Easily Tailor the Perfect Fit

You work better when things really fit. Designed to be customized, you can change anything, and everything, to fit your help desk’s unique needs.

Establish Order. Elevate Results

Organize all incoming requests to simplify your work day. Robust tools enable the unparalleled power of collaborative help desk software.

All the Features you Need

Everything included to help you deliver a great support to your customers every time.

Manage More Requests Easily

Zoho Support acts as your single point of contact for all your incoming tickets.
You can organize, prioritize and respond to your support tickets on the fly.
Provide the ‘Wow’ experience to your customers by maintaining the most responsive helpdesk in your organization.

All Your Accounts and Contacts

Do you have scores of contacts and support multiple accounts? Have them all in Zoho Support.
You can raise tickets for your contacts and accounts from anywhere and at any time.
You can also customize the fields in contacts and accounts to capture as much information you may need.

Help Your Customers Get Help

Provide your customers with a powerful knowledgebase of articles ordered as topics.
Found a solution for a ticket; add them to your knowledgebase in a click.
You can also create topics for your agents’ eyes only.
Solutions are fast to search and can contain attachments and images.

Online Community for Your Customers

In the self-service Customer Support Portal your customers can log tickets, track the progress of their requests, find answers, start discussions and more in one single place.
You can also unleash your brand’s look and feel using real-time styling, drag-n-drop rearranging, etc, for that seamless experience.

Customer Happiness = Satisfaction

Measure your customer’s support experience by sending out a rating link whenever you close a request.
You can receive notifications for bad feedbacks, so you could get into damage control mode right away.
Happiness reports are insightful, and help you monitor your company’s customer happiness levels for any given period.
So, get started now and be all ears!

More Great Features

There’s a lot more in Zoho Support to help you give the proper support to your customers :
  • Product Catalog
  • Community Forums
  • Social Channels
  • Telephony
  • Alerts & Notifications
  • Contracts & SLAs
  • Automations
  • Branding
  • Customization
  • Security
  • Reports and Dashboards
  • Mobile Edition

Editions & Pricing

Regardless of your size or needs, start delivering unmatched support.

  • Base Features
    (included in all editions)

  • Unlimited Requests
  • Email Inbox & Web-form
  • KnowledgeBase
  • Community Forums
  • Customizable Web Portal
  • Multiple Languages
  • Re-Branding
  • Domain Mapping
  • Priority SLAs w/ Escalation
  • Basic Reports w/ Custom Fields
  • -
  • Professional

  • $12

    /agent/month

  • Base Features +
  • Multi-Channel Support
  • Social Media Ready
  • Multi-Department Management
  • Service Level Agreements
  • Helpdesk Automations
  • Customer Happiness Ratings
  • Zoho CRM Integration
  • Cloud Telephony
  • Advanced Reports
  • Rest APIs
  • Enterprise

  • $25

    /agent/month

  • Professional Edition +
  • Scheduled Reports
  • Cross Department Reports
  • Contract Management
  • Custom Request Templates
  • Role Based Access Control
  • Zoho BugTracker Integration
  • Cloud Telephony w/ IVR
  • Live Chat Support
  • -
  • -

Prices are in dollars (USD).
Note : Additional Services Available

Request Management Professional Enterprise
E-mail Response Management Unlimited Unlimited
Product based Request Tracking
Task Assignment
Request-level Time Tracking
Customer Happiness Ratings
Contacts & Accounts Management
Customer Support Channels Professional Enterprise
Email Address for Tracking Requests 10 Unlimited
Customer Portal
Web-to-Request Form 10 20
Twitter (Unlimited Accounts)
Facebook (Unlimited Accounts)
Community Forums
Cloud Telephony by Twilio 1 no. only Multiple nos. with IVR
Built-in Live Chat
Knowledge Base/Solutions Professional Enterprise
Number of Solution Folders Unlimited Unlimited
Knowledge Base in Web Portal
Public & Private Solutions
Solution-to-Article Conversion
Customer Portal Professional Enterprise
No of Portal Users Unlimited Unlimited
Custom Themes
Custom Widgets
Re-Branding Professional Enterprise
Domain Mapping
Remote Authentication
Multi Language Support
Set your Time Zone
Multi Department Management Professional Enterprise
No of Departments 10 Unlimited
Helpdesk Automation Professional Enterprise
Workflow Rules 10/Department/Module 20/Department/Module
Time Based Rules 10/Department/Module 20/Department/Module
Request Assignment Rules 10 Rules 15 Rules
Macros 10/Department/Module 20/Department/Module
Service Level Agreements (SLAs) Professional Enterprise
No. of SLAs 5/Department 10/Department
Multi-Level Escalations
Business Hours & Holiday List
Contract Management Professional Enterprise
Contract SLAs
Multi Level Escalation
Helpdesk Customization Professional Enterprise
Customize your Tabs & Fields
Custom E-mail Templates
Request Templates
Reports & Dashboards Professional Enterprise
Canned & Custom Reports
Standard & Custom Dashboards
Export Reports to CSV, XLS or PDF
Scheduled Reports
Helpdesk Security Professional Enterprise
Profiles 15 30
Roles 5 250
Field-level Access Control
Data Sharing Rules
Group your Users
Add-ons & Integration Professional Enterprise
SMS Add-on
Integration with Zoho CRM
Integration with Google Apps
Integration with Zoho BugTracker
Zoho PhoneBridge for Call Centers $6 /User /Month $6 /User /Month
Mobile Edition Professional Enterprise
iPad and iPhone devices

Why TopSolutions ?

We are an experienced Zoho Alliance Partner that can assure a smooth and quick adoption of Zoho Support by providing services at a competitive pricing.

Services offered TopSolutions Zoho
Zoho Support
Additional Services (see bellow)
Support in your language
Multiple local payment options

TopSolutions Additional Services

  • Zoho Support setup and configuration
  • Data migration and data synchronization
  • Technical support and maintenance
  • Security configurations
  • Website integration
  • Training services
  • Workflows & Automation
  • Custom Reporting
  • Deployment and migration planning
  • Change management consulting
  • Integration with other services (Google Apps, …)
  • Other specific services on request
Choose us as your Zoho Support partner wherever you are : Albania, Andorra, Angola, Armenia, Belarus, Belgique (Belgium), Bosnia and Herzegovina, Brazil, Bulgaria, Croatia, Czech Republic, Danmark, Deutschland (Germany), España (Spain), Estonia, Finland, France, Georgia, Greece, Green Cape Islands, Hungary, Ireland, Island, Italia (Italy), Latvia, Lithuania, Malta, Moldova, Mónaco, Mozambique, Nederland (Netherlands), Norge (Norway), Polska (Poland), Portugal, Romania, Russia, São Tomé e Princípe, Serbia, Slovakia, Slovenia, Suisse (Switzerland), Sverige (Sweden), Turkey, Ukraine, United Kingdom, …) and benefit from the experience of the cloud business solutions leader.