Manage More Requests Easily
Zoho Desk acts as your single point of contact for all your incoming tickets.
You can organize, prioritize and respond to your support tickets on the fly.
Provide the ‘Wow’ experience to your customers by maintaining the most responsive helpdesk in your organization.
All Your Accounts and Contacts
Do you have scores of contacts and support multiple accounts? Have them all in Zoho Desk.
You can raise tickets for your contacts and accounts from anywhere and at any time.
You can also customize the fields in contacts and accounts to capture as much information you may need.
Help Your Customers Get Help
Provide your customers with a powerful knowledgebase of articles ordered as topics.
Found a solution for a ticket; add them to your knowledgebase in a click.
You can also create topics for your agents’ eyes only.
Solutions are fast to search and can contain attachments and images.
Online Community for Your Customers
In the self-service Customer Support Portal your customers can log tickets, track the progress of their requests, find answers, start discussions and more in one single place.
You can also unleash your brand’s look and feel using real-time styling, drag-n-drop rearranging, etc, for that seamless experience.
Customer Happiness = Satisfaction
Measure your customer’s support experience by sending out a rating link whenever you close a request.
You can receive notifications for bad feedbacks, so you could get into damage control mode right away.
Happiness reports are insightful, and help you monitor your company’s customer happiness levels for any given period.
So, get started now and be all ears!
More Great Features
There’s a lot more in Zoho Desk to help you give the proper support to your customers :
Alerts & Notifications
Contracts & SLAs
Reports and Dashboards