Privacy Policy2018-05-17T21:09:34+00:00

This Privacy Policy is to demonstrate our firm commitment to the individual’s right to data protection and privacy, outlining how we handle information that can be used to directly or indirectly identify an individual (“Personal Data”).

When does this Privacy Statement apply?
This Privacy Statement applies to Personal Data that you provide to TopSolutions or which is derived from the Personal Data as outlined below and also the use of and any information that is gathered by cookies or other web tracking technologies.

Data Controller.
The data controller of www.topsolutionscloud.com is TopSolutions – Soluções Informáticas e Telecomunicações, Lda., CIF Nr. PT506531473 Lisboa, Portugal (“TopSolutions”). Any questions regarding this Policy and our Personal Data privacy practices should be sent by email to privacy@topsolutionscloud.com.

Duration of processing of Personal Data.
Where TopSolutions is processing and using your Personal Data as permitted by law (see “How we use your personal data – based on the law”) or under your consent (see How we use your personal data – based on your consent), TopSolutions will store your Personal Data:

  • only for as long as is required to fulfil the purposes set out below;
  • or until you object to TopSolutions’s use of your Personal Data;
  • or until you withdraw your consent (where you consented to TopSolutions using your Personal Data).

However, where TopSolutions is required by mandatory law to retain your Personal Data longer or where your Personal Data is required for TopSolutions to assert or defend against legal claims, TopSolutions will retain your Personal Data until the end of the relevant retention period or until the claims in question have been settled.

Why am I required to provide Personal Data?
As a general principle, your granting of any consent and your provision of any Personal Data hereunder is entirely voluntary; there are generally no detrimental effects on you if you choose not to consent or to provide Personal Data. However, there are circumstances in which TopSolutions cannot take action without certain Personal Data, for example because this Personal Data is required to process your orders, your billing or provide you with access to a web offering or newsletter. In these cases, it will unfortunately not be possible for TopSolutions to provide you with what you request without the relevant Personal Data.

Where will my Personal Data be processed?
As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our cloud servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the EU. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.

If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

Providing the requested cloud solutions or services.
If you order cloud solutions or services from TopSolutions, TopSolutions will use the Personal Data that you enter into the order or registration form (usually (a subset of) your name, email address, telephone number, company name and address, your job title and role) only to process your order or to provide the requested cloud solutions or services. This may include taking the necessary steps prior to entering into the contract, responding to your related inquiries, and providing you with billing information and to process or provide customer feedback and support. This may also include conversation data that you may trigger via the chat functionalities on topsolutionscloud.com or other local TopSolutions web presences, contact forms, emails, or telephone.
Furthermore, we communicate on a regular basis by email with users who subscribe to our services, and we may also communicate by phone to resolve customer complaints or investigate suspicious transactions. We may use your email address to confirm your opening of an account, to send you notice of renewals and payments, to send you information about changes to cloud solutions distributed by us and/or our services, and to send notices and other disclosures as required by law. Generally, users cannot opt out of these communications, which are not marketing-related but merely required for the relevant business relationship.

News about TopSolutions’s Cloud Solutions and Services.
Subject to a respective provision and your consent, TopSolutions may use your name, email and postal address, telephone number, job title and basic information about your employer (name, address, and industry) as well as an interaction profile based on prior interactions with TopSolutions (prior purchases, participation in webinars, seminars, or events) in order to keep you up to date on the latest cloud solutions announcements, software updates, software upgrades, special offers, and other information about TopSolutions’s cloud solutions and services (including marketing-related newsletters) as well as events of TopSolutions and in order to display relevant content on TopSolutions’s websites. In connection with these marketing-related activities, TopSolutions may provide a hashed user ID to third party operated social networks or other web offerings (such as Twitter, LinkedIn, Facebook, Instagram or Google) where this information is then matched against the social networks’ data or the web offerings’ own data bases in order to display to you more relevant information.

Profiling.
We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you.

Revocation of a consent granted hereunder.
You may at any time withdraw a consent granted hereunder by unsubscribing by email to privacy@topsolutionscloud.com. In case of withdrawal, TopSolutions will not process Personal Data subject to this consent any longer unless legally required to do so. In case TopSolutions is required to retain your Personal Data for legal reasons your Personal Data will be restricted from further processing and only retained for the term required by law. However, any withdrawal has no effect on past processing of personal data by TopSolutions up to the point in time of your withdrawal. Furthermore, if your use of an TopSolutions offering requires your prior consent, TopSolutions will not be (any longer) able to provide the relevant service, offer or event to you after your revocation.

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.

Third Party Service Providers working on our behalf:
We may pass your information to our third party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to process mailings). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties beyond the TopSolutions Network for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

Third Party Cloud Solutions Providers we work in association with:
We work closely with various third party cloud solutions providers (e.g. Google, Microsoft, Zoho,…) to bring you a range of quality and reliable solutions and services designed to meet your business needs. When you enquire about or purchase one or more of these Cloud Solutions, we disclose only the personal information that is necessary to deliver the service. The relevant third party product provider will then use your details to provide you with information and carry out their obligations arising from any contracts you have entered into with them. In some cases, they will be acting as a data controller of your information and therefore we advise you to read their Privacy Policy:

  • https://www.google.com/cloud/security/gdpr/
  • https://policies.google.com/privacy?hl=en-US
  • https://www.microsoft.com/en-us/TrustCenter/Privacy/gdpr/default.aspx
  • https://privacy.microsoft.com/en-US/privacystatement
  • https://www.zoho.com/gdpr.html
  • https://www.zoho.com/privacy.html
  • https://gdpr.ptisp.pt/
  • https://ptisp.pt/#company/legal

Third Party Payment Processors we work with:
When you are using our secure online payment pages, your payment is processed by a third party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. Please be reassured that TopSolutions do not have any access or retain information about your credit/debit card data. If you have any questions regarding our payment processors secure transactions we advise you to read their Privacy Policy:

  • https://www.paypal.com/us/webapps/mpp/ua/privacy-full
  • https://stripe.com/fr/privacy
  • https://business.ebanx.com/en/privacy-policy

Data subjects’ rights.
You can request from TopSolutions at any time information about which Personal Data TopSolutions processes about you and the correction or deletion of such Personal Data. Please note, however, that TopSolutions can delete your Personal Data only if there is no legal obligation or prevailing right of TopSolutions to retain it. Kindly note that if you request that TopSolutions delete your Personal Data, you will not be able to continue to use any TopSolutions service that requires TopSolutions’s use of your Personal Data.

If TopSolutions uses your Personal Data based on your consent or to perform a contract with you, you may further request from TopSolutions a copy of the Personal Data that you have provided to TopSolutions. In this case, please contact us to the email address privacy@topsolutionscloud.com and specify the information or processing activities to which your request relates, the format in which you would like this information, and whether the Personal Data is to be sent to you or another recipient. TopSolutions will carefully consider your request and discuss with you how it can best fulfill it.

Furthermore, you can request from TopSolutions that TopSolutions restricts your Personal Data from any further processing in any of the following events:

  • you state that the Personal Data TopSolutions has about you is incorrect;
  • there is no legal basis for TopSolutions processing your Personal Data and you demand that TopSolutions restricts your Personal Data from further processing;
  • TopSolutions no longer requires your Personal Data but you claim that you require TopSolutions to retain such data in order to claim or exercise legal rights or to defend against third party claims;
  • in case you object to the processing of your Personal Data by TopSolutions for as long as it is required to review as to whether TopSolutions has a prevailing interest or legal obligation in processing your Personal Data.

Right to lodge a complaint.
If you believe that TopSolutions is not processing your Personal Data in accordance with the requirements set out herein or applicable EEA data protection laws, you can at any time lodge a complaint with the data protection authority of the EEA country in which you live or with the data protection authority of the country or state in which TopSolutions has its registered seat.

TopSolutions implements the appropriate security measures necessary to protect your personal data against destruction, loss and accidental or unlawful alteration, and unauthorized disclosure or access.

Like many other websites, the TopSolutions website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your country preference. This helps us to improve our website and deliver a better more personalised service.

It is possible to switch off cookies by setting your browser preferences. Turning cookies of may result in a loss of functionality when using our website.

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

We assume that all our customers, website visitors and users of our cloud services have carefully read this document and agree to its contents. If you don’t agree with this privacy policy, you should refrain from using our website and our cloud services.

We may update this Policy from time to time as necessity dictates, so please check this page occasionally to ensure that you’re ok with any updates. By using our website and our cloud services, you’re agreeing to be bound by this Policy.