One of TopSolutions’ sales consultants introduced us to Google Apps for Work. He showed us the advantages of this solution and its ability to be integrated with Zoho CRM.
After making a detailed analysis of TopSolutions’ proposal and the experience of other companies with the applications, our executive and sales management teams took approximately four weeks to decide and go forward.
By upgrading to Google Apps, we actually had to make an investment in security and the integration with our CRM system (Zoho CRM). This integration not only resulted in a reduction in work hours, it also avoided the duplication of information and tasks between systems, which resulted in higher productivity.
The Google cloud gives us piece of mind, as it guarantees our data is protected, keeping safe our registries of communication and data exchanged with our clients (e-mail, documents, …), allowing for the optimization of our work.
Some of our motivations for moving forward with Google Apps were:
- Implement a compatible system integrated with Zoho CRM,
- Use a Drive for file sharing in the cloud,
- Increase the availability and security,
- Improve technical and sales team mobility,
- Minimize spam.
During the proposal evaluation phase, we received prompt responses to all our inquiries, just as we received prompt service during the contracting and installation phases.
The transition happened quickly. It took approximately two weeks to validate the process, migrate the data from the old system and CRM, and carry out the specific development and the integration.
We received all required support during the implementation process from the TopSolutions support team, which led us through the application configuration process very efficiently, ensuring the migration was completed successfully. Similarly, the support we received from the TopSolutions maintenance team has contributed to the continued success of the adoption.
One of the natural worries stemming from changing to a new platform is always how much time it will take for users to learn how to use it. However, this challenge was tempered given that the majority of our employees were already familiar with Gmail (for individual users).
We provided user training to explain the integration with the CRM and the tools and also made available tutorials to assist with learning the applications and becoming familiar with their possibilities.
Due to the specific nature of our work, the technical and sales teams travel to various regions to service our clients. The use of a web interface allows easy access to all information (email, contacts, calendars, documents, …) at any time, from anywhere and on any device, thereby improving our communication and collaboration.
In addition to Gmail, some of the applications we use every day include Google Drive, Google Docs, Calendars, Google+, Google Analytics, Google Translate, Google Maps, Picasa and Site Search. We also have an integration between Google Apps and Zoho CRM that allows us to include the contacts and emails directly into CRM.
Nowadays 100 % of our users access to the applications exclusively through the web, putting the files on the drive and sharing it in real time, not only with the team but also with persolog Brazil external partners, which makes us all more productive and very pleased with the solution.
With Google Apps, our team can focus on strategic tasks, including increasing our market share, negotiating with partners, and transferring know-how to trainers and consultants in Brazil, thus assuring our continuous growth.